At H&G Homestore we want to ensure that you love your purchase and are happy with the quality. If for any reason you need to exchange your purchase, please return it to us within 14 days of receipt of the product/s.
If the item you have received is faulty, we would be happy to assess the items and provide a solution in the form of a repair, replacement, store credit or refund.
Once an order has been placed online, you cannot cancel the order, as goods are often shipped the same day.
It is not our policy to provide a refund for ‘change-of-mind’ – this includes if you simply change your mind, if the item does not fit into designated space, you decide you no longer require the item, etc. This means that if a customer wishes to return product due to a change of mind regarding their purchase, there is no legal requirement for a return to be accepted, or a refund or a credit to be issued. We advise customers to select carefully, and if unsure, to view our products at one of our branches prior to making purchase.
However, we are happy to exchange your purchase for something of equal value, or for a credit note of equal value, with a 3 month expiry. Your purchase must be returned in original condition with all packaging and labels intact, along with your proof of purchase, within 7 days of purchase.
- Please choose carefully! We highly recommend taking measurements and being mindful before making a purchase. We will meet our obligations under the Consumers Guarantee Act if goods are faulty.
- A 5% restocking fee of the total sale will apply to any returned items that aren't faulty and be deducted from your store credit.
- Food, Furniture & Body Products can not be exchanged or returned.
To return your product by courier, please use our store address:
Humble & Grand Homestore 3/133 Main Street Upper Hutt 5018.
Depending on where you live, the time it may take for your exchanged product to reach us may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
When we have received your return, your exchange or refund (whichever applies) will be processed in your original form of payment within five working days. You will be notified via email once this has been processed.
If you have any questions about this process, please email firstname.lastname@example.org
Refunds will only be provided if your item is faulty and no replacements are available. We do not offer change of mind refunds.
For sale items, we cannot offer exchanges or refunds, unless the product is faulty. All sale purchases are final.
Pre-orders and Custom Orders
Items purchased as a pre-order or custom order cannot be cancelled before delivery.
When your order is placed, H&G will provide an approximate delivery date and will make our best efforts to ensure this timeframe is met, however this date is subject to change based on supplier availability and delivery turnaround. Any changes in delivery timeframe do not qualify the item to be refunded.
Under the Consumer Guarantees Act 1993, the items you purchase from us are required to be of acceptable quality.
If you consider that an item that you have purchased is faulty, please return the item to us at 133 Main Street Upper Hutt for assessment. This can take up to five working days from the date the item is received by our team. If the item is faulty, we will either repair or replace the item, depending on the circumstances; if a repair or replacement is not available, then we will be happy to provide you with a full refund.
We are not responsible for any fault that may have arisen due to your use or care of the item if you have used the item in a way, or to an extent, that a reasonable consumer would not have used the item – this includes a failure to follow care instructions. If we find that the fault has arisen due to your use or care of the item, we are not responsible for your costs of returning the item to us to be assessed, or sending the item back to you.
If the item is faulty and we have failed to repair the fault in a reasonable length of time (after we have assessed the item), then you can either have the item fixed elsewhere (and we will be responsible for the costs) or reject the goods and return them to us for either a replacement item or a refund.
If the fault cannot be repaired or is a breach of substantial character of any of the warranties implied under the Consumer Guarantees Act 1993, then you can reject the item by returning it to us, and receive either a replacement item or a refund. If you want to reject the item, you need to do so within a reasonable time. You cannot reject the item if you have disposed of it, it has been lost or destroyed, the item was damaged after you received it, or you have attached it to or incorporated it into another item (and the item cannot be removed from the other item without being damaged).
The above is not intended to alter any rights or obligations contained in the Consumer Guarantees Act 1993.
If you are purchasing as a gift, we offer a gift exchange service so that the receiver can exchange or return within the guidelines above. We only require the full name of the gift receiver at the time of your transaction to be able to complete this process.
We accept Visa/Mastercard, Visa Debit, Afterpay, Gem Visa & Lay-Buy.
All prices are in New Zealand dollars (NZD) and your credit card will be billed in New Zealand dollars via Shopify Payments.
If overseas, your credit card provider will convert the amount into your local currency at the current exchange rate plus add any applicable fees or charges.
All payments are processed using Shopify Payments for online credit card transactions. You can help protect your details from unauthorized access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
Your privacy is important to us, so we guarantee that your personal information will not be shared with any third parties If you send us an e-mail we will store your e-mail address and the contents of the e-mail. This information will only be used for the purpose for which you have provided it. When we offer contests and promotions, customers who choose to enter are asked to provide personal information. This information may then her used to notify the winners or to fulfill promotional obligations.